Wishin Privacy Policy

Effective Date: 8 October 2025

At Wishin, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, app, or services.

1. Who We Are

Wishin is an online wishing well platform that allows hosts to receive contributions and for guests to give gifts, messages, photos, and videos.

Contact Information:

Email: hello@wishin.com.au

Website: wishin.com.au

2. What Information We Collect

  • We may collect the following personal information:

  • Account Information: Name, email, phone number, and login details for hosts.

  • Payment Information: Credit/debit card details, billing address, and transaction history (processed securely via third-party providers).

  • Guest Contributions: Messages, photos, or videos uploaded by guests.

  • Usage Information: IP address, device information, browser type, and platform usage data.

  • We only collect information necessary to provide our services and improve the user experience.

3. How We Use Your Information

  • We use your personal information to:

  • Provide and manage your Wishin account and services.

  • Process payments securely.

  • Communicate with you about your account, contributions, or customer support.

  • Personalize the platform experience and display messages, photos, or videos.

  • Comply with legal obligations, including anti-money laundering and counter-terrorism financing laws.

  • Improve our services and for analytics purposes.

4. Disclosure of Personal Information

  • We may disclose personal information to:

  • Service Providers: Payment processors, hosting providers, and analytics services.

  • Legal Authorities: When required by law, regulation, or to prevent fraud or unlawful activity.

  • Other Users: Hosts may see guest messages, photos, or videos, but not private payment details.

  • We do not sell or rent your personal information to third parties for marketing purposes.

5. Storage and Security

  • Personal information is stored securely using industry-standard encryption and security practices.

  • Payment information is processed via secure, PCI-compliant third-party providers.

  • We take reasonable steps to protect your data from misuse, loss, or unauthorized access.

6. Access and Correction

  • You can access and correct your personal information by logging into your Wishin account or contacting us.

  • We will respond to requests in accordance with the Privacy Act 1988.

7. Retention of Information

  • We retain personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

  • Once no longer needed, information is securely deleted or anonymized.

8. Cookies and Tracking

  • We use cookies and similar technologies to improve the user experience, remember preferences, and analyze usage.

  • You can manage or disable cookies through your browser settings.

9. Overseas Disclosure

  • Some personal information may be stored or processed by third-party service providers overseas.

  • We take reasonable steps to ensure the privacy and security of this information.

10. Your Rights

  • Access and correction of personal information.

  • Withdraw consent where applicable.

  • Make a complaint about how we handle your information.

  • Complaints can be submitted via our contact email. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

  • We may update this policy from time to time.

  • Updated policies will be posted on our website, and continued use of the platform constitutes acceptance.

12. Contact Us

If you have questions or concerns about this Privacy Policy:

Email: hello@wishin.com.au

Website: wishin.com.au